Update on Virgin Atlantic poor service after VS18 fiasco
…we would have re-booked everyone onto other flights with us, or with other airlines, but there were only a handful of spaces available. We arranged hotel rooms in New Jersey as there weren’t enough in the New York area, and five coaches to take everyone there. A combination of bad weather and confusion over the correct route meant that this was a verylong journey too. We accept that this wasn’t handled very well and we took this up with the bus co…
