Virgin Atlantic: Nightmare on VS18
…muffin on landing at JFK) from 8am until after 5pm when we arrived at the hotel? Lack of Virgin Staff and clear information at hotel: · Why was there no one from Virgin at the Ramada when the busses arrived to greet passengers, explain what to do and next steps? · Why did the hotel have to call Virgin and demand someone arrive to calm the passengers when still no one had arrived by dinner time? · Why did someone from Virgin promise to come at 9pm…
