What’s Wrong with Cunard Cruise Line? Tips on surviving past their 175 year anniversary!
…check your account balance, watch films and shows on demand or make dining reservations or order room service. This makes it cumbersome and inefficient for both guests and customer-facing crew who should be liberated to spend more quality time advising and building service with guests than processing simple requests like copies of statements. Modern consumers are used to doing things interactively, and at a time that they want, rather than having…
