Update on Virgin Atlantic poor service after VS18 fiasco
…n we assess how this was handled.Thanks very much for taking the time to write.Yours sincerelyNella Ellams (Mrs)Customer Relations Executive” I will still try and avoid using Virgin as much as I can. I ahev just got back from Brazil where I flew there and back on BA. I even got upgraded to 1st on the way back as the flight was delayed and they started to upgrade Gold card holders after the delay was announced as a sorry… now that is a a good move……
